Terms of Service
Effective July 1, 2026
Service
Bin Buddy provides recurring curb-out and curb-back service and optional outdoor add-ons at the address on your account. Service timing is a window, not an exact appointment. Municipal collection delays, severe weather, unsafe conditions, or inaccessible property may require schedule changes.
Recurring billing
Your subscription renews monthly through Stripe until cancelled. The price and recurring total are shown before payment. Customers who subscribe at an introductory rate retain that base rate while the subscription remains continuously active; cancelling and later restarting may use the then-current price.
Cancellation and refunds
You may cancel future renewals through the Stripe billing portal in your dashboard. Cancellation does not automatically refund a completed billing period. If Bin Buddy misses a scheduled service for reasons within our control, contact support within seven days so we can review a return visit or appropriate account credit.
Customer responsibilities
You must provide accurate collection dates, bin counts, map placement, and access instructions. Bins must be safe to move, reasonably accessible, and free from hazardous materials. Secure pets and keep gates, driveways, and walking paths safe during the service window.
Access and property
You authorize Bin Buddy personnel to enter the outdoor portions of the property reasonably necessary to reach and move the bins. We do not enter homes, remove hazardous waste, perform heavy hauling, or provide licensed trade work.
Weather, holidays, and municipal delays
Collection schedules may change because of weather, holidays, or municipal operations. We will make reasonable efforts to adjust routes and notify affected customers, but we cannot guarantee service where conditions are unsafe or collection information is incorrect.
Optional add-ons
Plant watering, package pickup, and bin cleaning are one-time services unless clearly described otherwise at checkout. Package pickup means moving a visible outdoor package to the location specified by the customer; it does not include opening, signing for, or taking custody of restricted items.
Damage and issues
Report service issues promptly with relevant details or photographs. Bin Buddy is not responsible for ordinary wear, pre-existing damage, defective bins, hidden obstacles, or losses caused by inaccurate instructions or unsafe property conditions.
Communications
By providing a phone number and completing checkout, you consent to transactional email and text messages about account verification, billing, route status, service reminders, and service issues. Message and data rates may apply.
Changes and contact
We may update these terms as the service evolves. Material changes will be posted here. Questions may be sent to support@binbuddync.com or (919) 607-1712.